StubHub customers disappointed after missing World Cup tickets amid refunds

Yahoo Sports • 1 min read • Latest: Jul 10, 2026, 3:30 AM

Last updated Jul 10, 2026

StubHub customers disappointed after missing World Cup tickets amid refunds
Summary

Fans who purchased World Cup tickets through StubHub reported not receiving their tickets, leaving them unable to attend matches. Despite spending thousands on travel arrangements, several consumers arrived at venues only to learn their orders were unfulfilled. StubHub stated that they aim to provide replacement tickets or refunds, but many fans expressed dissatisfaction with the resolution process. Some reported accepting refunds but paying more for replacement tickets due to prior non-refundable travel expenses. Complaints have arisen globally on social media regarding this issue.

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Key Details
  • •Several fans are left without tickets after purchases from StubHub.
  • •Some fans spent over $3,000 on tickets for World Cup matches.
  • •StubHub offers refunds but fans incurred additional costs for replacements.
  • •Complaints have been reported by customers worldwide via social media.
  • •The Better Business Bureau has received over 10,000 complaints regarding StubHub.
Latest Updates
  • 3:30 AMYahoo Sports — StubHub customers say missing World Cup tickets left them stranded despite refunds
What they're saying
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Fans across the country say they spent thousands of dollars on World Cup tickets through StubHub, only to learn they would not receive the tickets, leaving some unable to attend matches after making travel plans.

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