World Cup fans face ticket issues with StubHub as matches approach
The Guardian Sport • 1 min read • Latest: Jun 27, 2026, 10:00 AM
Last updated Jun 27, 2026
Numerous fans of the World Cup are encountering problems with tickets purchased through StubHub. Reports indicate that these fans are being informed shortly before matches that their tickets do not exist, leading to significant financial losses and disrupted travel plans. Stories of stranded families and mishandled customer service are circulating, highlighting vulnerable consumer protections in the U.S. Fans are advised to be aware and consider alternative options to mitigate potential issues as the tournament nears.
- •Fans face last-minute notifications about ticket cancellations.
- •Reports of financial loss and ruined travel plans are growing.
- •Customer service issues with StubHub are being widely discussed.
- •The situation reflects weak consumer protections in the U.S.
- 10:00 AMThe Guardian Sport — Here’s what to do if your StubHub World Cup resale ticket is canceled
"World Cup StubHub ticket mess shows how weak consumer protections are in the US, but there are steps fans can take A growing number of World Cup fans who thought they had bought tickets to matches on the ticket reseller StubHub were notified with just days or hours to spare that their tickets did not exist. Horror stories about stranded families, ruined once-in-a-lifetime trips, thousands of dollars squandered, and hang-ups on StubHub’s customer service line are flooding social media and local news. Continue reading...
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